General Terms and Conditions

I. 

Basic Provisions

1. These General Terms and Conditions (hereinafter the “Terms and Conditions”) are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”).

Lucie Veselá
Květiny Ruská
Jičíněves 91
507 31 Jičíněves
Company ID: 71887911
VAT ID:
Fyzická osoba zapsaná v živnostenském rejstříku

Contact details:
Květiny Ruská | Flower Delivery
Ruská 571
506 01 Jičín
E-mail: info@kvetinyruska.cz
Tel.: +420 605 467 111
Web: kvetinyruska.cz
(hereinafter the “Seller”)

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside the scope of their business activity as a consumer or within the scope of their business activity (hereinafter the “Buyer”) via the web interface located on the website at kvetinyruska.cz (hereinafter the “Online Store”).

3. The provisions of these Terms and Conditions form an integral part of the purchase contract. Any deviating provisions in the purchase contract shall prevail over the provisions of these Terms and Conditions.

4. These Terms and Conditions and the purchase contract are concluded in the Czech language. This English version is an informative translation; in case of discrepancies the Czech version shall prevail.

II. 

Order and Conclusion of the Purchase Contract

1. The Buyer shall bear the costs incurred when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, telephone calls, etc.). These costs do not differ from the basic rate charged by the Buyer’s service provider.

2. The Buyer may place an order for goods in the following ways:

   a) via their customer account, if they have registered in the Online Store,

   b) by completing the order form without registration,

   c) by telephone at +420 605 467 111 on working days from 8:00 to 17:00,

   d) by e-mail sent to info@kvetinyruska.cz.

3. All presentation of goods in the Online Store is for information purposes only. Section 1732(2) of the Civil Code shall not apply. The Seller is therefore not obliged to conclude a purchase contract for the presented goods.

4. The Online Store contains information about the goods offered, including prices. Prices are stated inclusive of VAT. Prices remain valid as long as they are displayed in the Online Store. This provision does not preclude the possibility of agreeing individual prices. Any additional charges (e.g. packaging, delivery surcharges) are shown before the order is completed.

5. The Online Store also contains information on the costs associated with delivery of the goods.

6. To order goods, the Buyer completes an order form which includes in particular:

   a) the name and quantity of the ordered goods,

   b) Buyer’s details, recipient’s details, delivery details, requested date and time of delivery, dedication text and any notes,

   c) for goods to be delivered abroad, the destination country of delivery,

   d) the selected method of payment, method of delivery and information on delivery costs.

Hereinafter collectively referred to as the “Order”.

7. Before submitting the Order, the Buyer is given the opportunity to check and change all data entered in the Order. The Buyer submits the Order by clicking the “Order and Pay” button. The data provided by the Buyer in the Order are deemed correct by the Seller.

8. Submitting the Order constitutes a binding offer to conclude a purchase contract. By submitting the Order, the Buyer confirms that they have read these Terms and Conditions and the Personal Data Protection Policy and that they agree with them.

9. The Seller shall confirm receipt of the Order to the Buyer without undue delay by e-mail sent to the Buyer’s e-mail address specified in the Order. Such confirmation of receipt is not an acceptance of the offer to conclude a purchase contract within the meaning of Section 1740 of the Civil Code.

10. The Seller is always entitled, depending on the nature of the Order (quantity of goods, price, estimated delivery costs), to request additional confirmation of the Order from the Buyer (e.g. in writing or by telephone).

11. The purchase contract is concluded only at the moment when the Buyer receives the Seller’s explicit acceptance of the Order, sent to the Buyer’s e-mail address.

12. The Order is valid only after full payment of the purchase price. Payment must be confirmed either by crediting the amount to the Seller’s account or by confirmation of successful payment (including authorisation by the authorisation centre in the case of card payments, online banking, PayPal, Stripe, GoPay, Apple Pay or Google Pay). For corporate customers with approved invoice payment terms, the Order becomes valid upon acceptance of the Order by the Seller.

13. The Buyer agrees to the use of distance communication means when concluding the purchase contract.

III. 

Price of Goods and Payment Terms

1. Information about the goods, including prices and main characteristics, is provided for each item in the Online Store catalogue. Prices are stated inclusive of VAT. Prices remain valid as long as they are displayed in the Online Store. This provision does not preclude the possibility of agreeing individual pricing terms. Any additional charges (e.g. packaging, delivery surcharges) are displayed for the specific goods or always before the Order is completed.

2. All presentation of goods in the Online Store is for information purposes only. Section 1732(2) of the Civil Code shall not apply and the Seller is therefore not obliged to conclude a purchase contract for the presented goods.

3. The Online Store also provides information about the costs associated with packaging and delivery of the goods, including any surcharges. These costs are always displayed before the Order is completed.

4. Any discounts on the price of goods cannot be combined unless the Seller and the Buyer expressly agree otherwise.

5. The Buyer may pay the price of the goods and the delivery costs in the following ways:

   a) by bank transfer via Stripe or GoPay payment gateways,

   b) by PayPal,

   c) by online card payment,

   d) by online banking via Stripe or GoPay,

   e) in cash or by card upon personal collection at the Seller’s premises,

   f) by bank transfer based on an invoice (only for approved corporate customers),

   g) via Google Pay,

   h) via Apple Pay.

6. Together with the purchase price, the Buyer is obliged to pay the costs of delivery of the goods in the amount shown when completing the Order. Unless expressly stated otherwise, the purchase price shall also mean the costs associated with delivery.

7. When paying via a payment gateway, the Buyer shall follow the instructions of the relevant payment service provider.

8. In the case of non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.

9. The Seller does not require any advance payment unless agreed otherwise. Payment of the purchase price before dispatch of the goods is not considered an advance payment but a proper payment of the purchase price. In the event of cancellation of the Order by the Buyer, the Seller may deduct from the purchase price any demonstrable costs incurred.

10. In the case of cash payment upon delivery, the purchase price is payable before the goods are handed over by the courier.

11. The Seller is not Value Added Tax Registered (VAT). The Seller shall issue a tax document (invoice) to the Buyer after the purchase price has been paid and send it in electronic form to the Buyer’s e-mail address.

IV. 

Delivery Conditions and Flower Delivery

1. The goods are delivered to the Buyer by the Seller’s own couriers, by a courier service or by a contractual partner.

2. If it is not possible to deliver the goods to the address or destination selected by the Buyer, the Buyer will be informed of this without undue delay. In such a case, the full amount paid will be refunded to the Buyer no later than 7 days from the planned delivery date.

3. If the recipient is not available at the specified address and cannot be contacted, the Seller or the authorised courier is entitled to leave the goods in a safe place (e.g. with a neighbour, reception, security desk) if appropriate given the nature of the goods. The recipient will be informed of the location of the consignment by SMS, WhatsApp, Viber or iMessage to the telephone number provided by the Buyer. Leaving the goods in a safe place is deemed proper delivery. The Seller is not liable for deterioration caused by weather conditions, temperature or late collection.

4. In the case of delivery to locations where the goods are received by a third party (e.g. reception, hospital, office building, hotel, airport, funeral home, etc.), delivery is deemed completed at the moment the consignment is received by a person authorised to act on behalf of the respective organisation. The Buyer is obliged to verify in advance that delivery to such a place is possible.

5. The Buyer acknowledges that photographs of flowers in the catalogue show flowers in full bloom, whereas delivered flowers may be supplied partially or fully closed to prolong their lifespan.

6. For products with size variants in the flower catalogue, the photographs always show the largest bouquet size.

7. The Seller reserves the right to replace unavailable components of a bouquet or gift basket with other suitable elements of equal or higher value, while preserving the original aesthetic character of the product. Such replacement may be made without prior notice due to seasonality, local availability or stock at the destination. This replacement is not considered a defect of the goods.

8. Flowers and gifts may be delivered within the territory of the Czech Republic on the same working day for all Orders paid by 15:00.

Flower Delivery (Overview)

Working days
Jičín – 0 CZK
Surrounding areas – from 49 CZK depending on distance
Same-day delivery is possible for Orders placed and paid by 15:00.

Weekends & public holidays
Jičín – 99 CZK
Surrounding areas – from 148 CZK depending on distance
Delivery is possible for Orders placed by 15:00 on the last working day before the desired delivery date.

V. 

Complaints (Rights Arising from Defective Performance)

1. The rights and obligations of the parties regarding rights arising from defective performance are governed by the applicable generally binding legal regulations, in particular Sections 1914–1925, 2099–2117 and 2161–2174 of Act No. 89/2012 Coll., the Civil Code.

2. The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable that at the time the Buyer takes over the goods:

   a) the goods have the properties agreed between the parties; if no such agreement exists, the goods have such properties as are usual and reasonably expected by the Buyer with regard to the nature of the goods, description or presentation,

   b) the goods are fit for the purpose stated by the Seller or for the usual purpose of such goods,

   c) the goods are supplied in the agreed quantity, measure or weight,

   d) the goods comply with the requirements of legal regulations.

3. In view of the nature of the goods (in particular perishable goods – fresh flowers) and pursuant to Section 1921(2) of the Civil Code, the Buyer is obliged to exercise rights arising from defective performance without undue delay after discovering the defect, but no later than within 24 hours of receipt of the goods in the case of fresh flowers. For other products, defects must be claimed without undue delay, but no later than by the end of their minimum shelf life.

4. Natural wilting of fresh flowers and damage caused by inappropriate handling or placement (e.g. excessive heat, no water, draught) shall not be considered a defect.

5. The Seller is not liable for delays or impossibility of delivery caused by incorrect delivery details provided by the Buyer (e.g. incorrect address, telephone number, unavailability of the recipient at the delivery location), nor for damage or deterioration arising from failure to accept the goods or failure to accept them in time.

6. The Buyer may exercise rights arising from defective performance at the Seller’s registered office address or via the contact details stated in these Terms and Conditions. For faster processing of the complaint, it is recommended to provide a photograph of the defective goods taken immediately after receipt.

VI. 

Withdrawal from the Purchase Contract

1. The Buyer (consumer) acknowledges that in accordance with Section 1837(d) of the Civil Code, it is not possible to withdraw from a purchase contract for the supply of goods which are perishable or which have been irreversibly mixed with other goods after delivery. This applies in particular to fresh flowers, bouquets, flower boxes, gift baskets containing food and other perishable products offered by the Seller.

2. The Buyer further acknowledges that in accordance with Section 1837(c) of the Civil Code, it is not possible to withdraw from a contract for the supply of goods that have been customised or made to the Buyer’s specifications, in particular:

   a) customised bouquet composition,

   b) personalised dedications or messages,

   c) specific choice of colour, size or type of flowers,

   d) products created on special order or according to the Buyer’s individual requirements.

3. For goods that are not perishable and have not been customised (e.g. certain gift items, decorations, unopened durable products), the Buyer has the right to withdraw from the contract within 14 days of receipt of the goods, in accordance with Section 1829 of the Civil Code. In case of doubt, the nature of the specific goods shall be decisive. The moment of receipt shall be deemed to be the day on which the consignment was delivered to the address specified by the Buyer.

4. To withdraw from the contract, the Buyer may use a model withdrawal form provided by the Seller on request by e-mail at info@kvetinyruska.cz. The Buyer may send the withdrawal to the Seller’s registered office or place of business address.

5. If the Buyer withdraws from the contract in cases permitted by law, the purchase contract shall be cancelled from the beginning, and the Buyer must return the goods to the Seller within 14 days from the withdrawal. The Buyer shall bear the costs of returning the goods, even if the goods cannot be returned by ordinary postal service due to their nature.

6. The Seller shall refund the Buyer the money received within 14 days of receipt of the withdrawal, using the same payment method by which the payment was originally made, unless otherwise agreed. The Seller is not obliged to refund the money before the Buyer returns the goods or proves that they have been sent.

7. The Seller is entitled to unilaterally set off any claim for compensation of damage to the returned goods against the Buyer’s claim for a refund of the purchase price.

8. If a gift is provided together with the goods, the gift agreement is concluded with a resolutory condition that if the Buyer withdraws from the purchase contract, the gift agreement shall cease to be effective and the Buyer shall be obliged to return the provided gift together with the goods.

VII. 

Other Rights and Obligations of the Parties

1. The Seller is not bound, in relation to the Buyer, by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

2. The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out by the competent Trade Licensing Office. Supervision over personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises compliance with consumer protection regulations, in particular Act No. 634/1992 Coll., on Consumer Protection.

3. In view of the nature of the goods sold, their seasonality and dependence on current availability on flower markets, the Seller reserves the right to replace individual flowers, shades or accessories in bouquets with other elements of equal or higher value, always while maintaining the original aesthetic character of the product.

4. The Buyer acknowledges that the photographs of flowers presented are illustrative and show flowers in full bloom. To ensure maximum lifespan after delivery, the delivered flowers may be in an earlier stage of bloom.

VIII. 

Personal Data Protection

1. The controller of personal data within the meaning of Article 4(7) of Regulation (EU) 2016/679 (GDPR) is the Seller.

2. “Personal data” means any information relating to an identified or identifiable natural person as defined in Article 4(1) GDPR.

3. The Controller has not appointed a Data Protection Officer, as the legal conditions for such an appointment are not met.

4. The Controller processes personal data provided by you in connection with an Order, registration, communication or use of the website, as well as data obtained in connection with the performance of contractual obligations.

5. The Controller processes identification and contact data and other data necessary for performance of the contract and for fulfilment of legal obligations. If the Order is intended for a third person (recipient), the Controller also processes data about this person to the extent necessary for delivery of the goods.

6. The legal grounds for processing personal data are:

   a) performance of a contract under Article 6(1)(b) GDPR,

   b) compliance with legal obligations of the Controller (e.g. accounting, tax obligations) under Article 6(1)(c) GDPR,

   c) the Controller’s legitimate interest in direct marketing to customers under Article 6(1)(f) GDPR and Section 7(3) of Act No. 480/2004 Coll.,

   d) your consent to receive commercial communications where you are not a customer, under Article 6(1)(a) GDPR and Section 7(2) of Act No. 480/2004 Coll.

7. Personal data is processed for the following purposes:

   a) processing the Order and exercising rights and obligations arising from the contractual relationship between you and the Controller; providing personal data is a necessary condition for concluding and performing the contract,

   b) sending commercial communications to customers or persons who have given consent, and conducting other marketing activities,

   c) fulfilling the Controller’s legal obligations (e.g. bookkeeping).

8. The Controller does not engage in automated individual decision-making or profiling within the meaning of Article 22 GDPR.

9. Personal data retention periods:

   a) data necessary for performance of the contract and legal obligations – for the duration of the contractual relationship and subsequently for the period required by law (typically 5–10 years),

   b) data processed on the basis of the Controller’s legitimate interest for marketing – until you object to such processing,

   c) data processed on the basis of consent – until withdrawal of consent, but no longer than 5 years from granting consent.

10. After expiry of the relevant retention periods, the Controller will securely delete or anonymise personal data.

11. Recipients of personal data include:

   a) persons involved in delivering goods, providing services and processing payments,

   b) providers of e-shop operation, IT services and hosting,

   c) providers of marketing and analytics services.

12. The Controller transfers personal data to third countries outside the EU only where necessary for performance of the contract or technical operation of services, and only to entities providing an adequate level of protection under Article 46 GDPR (in particular on the basis of EU standard contractual clauses).

13. Under GDPR, you have the following rights:

   a) right of access to personal data under Article 15 GDPR,

   b) right to rectification under Article 16 GDPR,

   c) right to restriction of processing under Article 18 GDPR,

   d) right to erasure (“right to be forgotten”) under Article 17 GDPR,

   e) right to object to processing under Article 21 GDPR,

   f) right to data portability under Article 20 GDPR,

   g) right to withdraw consent at any time.

14. If you believe that your rights have been infringed, you have the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů).

15. The Controller declares that it has adopted appropriate technical and organisational measures to secure personal data.

16. These measures include, in particular, securing data storage, encryption, access control, regular backups and the use of modern security technologies.

17. Access to personal data is granted only to persons authorised by the Controller who are bound by confidentiality obligations.

18. By submitting an Order, you confirm that you have read this Personal Data Protection section.

19. Where consent is required, you provide it by ticking the relevant checkbox in the form. You may withdraw your consent at any time.

20. The Controller is entitled to amend this Personal Data Protection section. The updated version will be published on the Controller’s website and, in the case of significant changes, you will be informed in an appropriate manner.

IX. 

Commercial Communications and Cookies

1. The Seller is entitled to send commercial communications to the Buyer’s e-mail address relating to its own goods and services similar to those the Buyer has purchased, in accordance with Section 7(3) of Act No. 480/2004 Coll. The Buyer may refuse such commercial communications at any time, free of charge and in a simple manner – for example by clicking the unsubscribe link in each e-mail or by sending a request to the Seller’s contact e-mail address.

2. The website uses necessary cookies for its operation and, based on your consent given via the cookie banner, also analytical and marketing cookies. You can change your cookie settings at any time in your web browser or by re-opening the cookie banner (if available).

X. 

Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court settlement of consumer disputes arising from the purchase contract. The EU online dispute resolution platform available at http://ec.europa.eu/consumers/odr can also be used for resolving disputes between the Seller and the Buyer arising from the purchase contract.

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes.

3. The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out by the competent Trade Licensing Office. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.

XI. 

Delivery of Documents

1. The parties may deliver all written correspondence to each other by e-mail.

2. The Buyer shall send correspondence to the Seller’s e-mail address specified in these Terms and Conditions. The Seller shall send correspondence to the Buyer’s e-mail address specified in the Buyer’s customer account or in the Order.

XII. 

Final Provisions

1. All contractual relationships between the Seller and the Buyer are governed by the laws of the Czech Republic. If the contractual relationship contains an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic. This shall not affect the rights of consumers arising from generally binding legal regulations.

2. The Seller is not bound, in relation to the Buyer, by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the Seller’s website, in particular copyright to the content (layout, photos, videos, graphics, trademarks, logos and other content and elements), belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller’s prior consent.

4. The Seller is not liable for errors resulting from third-party interference with the Online Store or from its use contrary to its purpose. The Buyer must not use any procedures when using the Online Store that could adversely affect its operation and must not carry out any activity that could enable unauthorised interference with or unauthorised use of the software or other components of the Online Store, or use the Online Store or its parts or software in a manner contrary to its purpose.

5. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

6. The purchase contract, including these Terms and Conditions, is archived by the Seller in electronic form for the period required by law and is not accessible to third parties.

7. The Seller may amend or supplement these Terms and Conditions. Such amendments shall not affect rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

These Terms and Conditions take effect on 15.11.2025.